Cancellations / No Shows

Lynwood offers free cancellation up to 72 hours before 10am of the date of arrival.

Any cancellations made after this point or in case of a 'no-show', the total price of the reservation will be charged.

Payment Options

Payment can be made using the following methods:

*    CASH (Pounds Stirling)
*    BACS

Lynwood House can no longer accept payment by cheque or travellers' cheques.

Lynwood House does not accept cards for payment. Card payments can be processed by us through a third party, but a 3% fee is levied for this additional service.

The card details you provided during the booking procedure are used as a guarantee only. No payment will be taken from your card, except in the event of a cancellation or 'no-show'.

 

All rooms' maximum occupancy is show on the room information pages (and on Booking.com confirmation emails). Over-occupancy can only be arranged in advance and is chargable at a minimum rate of £15 per night - subject to the season. All over-occupancy is at Lynwood's discretion and Lynwood reserves the right to refuse to provide guest accommodation for those found breaching its occupancy rules, whilst still reserving the right to charge for the accommodation in full..

Arrival Options

Lynwood House offers two easy methods of arrival. Guests must arrange one of these by the morning of their arrival in order to ensure they can gain access to their room:

Option 1 -
Guests can arrive at any convenient  prearranged time up until 6pm. (2pm on Saturdays and Sundays).

Like other guest houses of its size, cannot offer a full-time reception. Therefore, arrival is by arrangement only. It is important that arrival times are kept to, as far as is possible, so that we can arrange for someone to let you in.

Option 2 -
If you are unable to arrive before 6pm or if are uncertain of your arrival time during the day, then we now offer a self-serve check-in via a coded lock on the front door. Please contact us directly to discuss using this service.

By using this method of arrival, guest are effectively registering online and will be bound by the same terms as guest registering upon arrival; outlined here:

"Guests agree to pay for their entire reservation at the agreed rate. Guests agree to pay for any damages they, or anyone else in their room causes during their stay; including an automatic £50 fine for smoking on the premises."

We understand that delays do often occur and do appreciate that many guests are travelling many miles to stay with us. All we ask is that if you are delayed, please ring or email us immediately to let us know. Then we will do our best to rearrange our day to suit your new time of arrival.

Discount Codes and Promotions

Codes offer set percentage discounts off the advertised online price (on Lynwood.House) for the same available room on the same night(s) as the requested booking.

Only available on telephone reservations and reservations made on Lynwood.House. Discounts are not available via online travel agents, such as Tripadvisor, Booking.com and LateRooms etc as these agents already charge a commission for your booking. Lynwood House would rather customers book direct, so we can take the commission off your price with promotional offers instead of paying the online travel agents!

All usual Lynwood House policies remain unchanged by the discount offer - minimum nights, arranged arrival etc. as stated on Lynwood-House.com.

Discount codes cannot be used in conjunction with any other offers.

Anti-Social Behaviour

Lynwood House is a member of Q-Alert, which maintains a database of information about guests whose behaviour is unacceptable. We may share your information with members of the Q-Alert and this may result in Q-Alert members refusing to accept bookings from you in the future.

By egistrating at Lynwood (including check-in via the self check-in service) guests are bound to agree not to smoke inside the building. Guests who smoke inside Lynwood House will be fined £50, plus any further treatments required to rid the house of the smell of smoke and / or loss of business caused. Moreover, guests are agreeing to stay for the agreed number of nights at the agreed rate.

Any aggressive behaviour will result in the police being called. All our staff take the safety of fellow guests extremely seriously and will not hesitate to call the police if they feel any of the guests or themselves is being threatened.